Client Success Manager
RaceHub is looking for a Customer Support Representative to join our team! We’re looking for an eager candidate who is excited to join a high-growth startup.
As a Client Success Manager you will work with a hard-working cross-functional event director support team, and engineering team.
We Think You’ll Be a Good Fit If:
You have a positive and optimistic personality - no issue is too big for you to tackle
You love engaging with and helping people in any manner
You possess unbelievable problem solving skills that can navigate any complicated issue
You possess the ability to explain solutions in an easy to understand, concise and fun language
You have a natural tendency to take initiative
You are persistent and never ever ever give up on a customer
You don't get overwhelmed easily and don’t let stuff slip through the cracks
A desire to constantly stay organized and create efficiency using technology, bringing order to chaos and uncertainty
Teamwork is your middle name. You want to brainstorm with the best of them and are continually looking for ways to do it better
You have excellent written and spoken English skills.
You are obsessed with getting to Inbox Zero
You understand and work well in startup culture - be able and willing to take on all sorts of tasks and responsibilities
Detailed Expectations:
Deliver consistently fantastic support to customers via email, phone or chat
Maintain a positive company image during all interactions with the customers
Ability to effectively prioritize and multitask
Ability to follow oral and written instructions with attention to detail
Communicate across teams to ensure client needs are met
Work in a team-based environment and achieve common goals
Willingness to work in startup mode and scale with the business
Desired Skills and Experience:
To perform this job successfully, you must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Ability to understand our customer requirements and become their advocate within RaceHub
Strong positive attitude and a demonstrated ability to accomplish complicated projects with confidence
Strong commitment to department and company goals
Demonstrated ability to creatively and proactively solve problems
Clear and concise communication skills
Highly flexible and able to work in a fast-paced work place
Must have the ability to manage multiple tasks and facilitate timely deliverables
Raw enthusiasm and a strong work ethic
Highly organized with a keen attention to detail
Interest in action sports and technology, a plus
Proficient with Microsoft Office (Word and Excel) and Google for Work (G Suite)
Experience with, Slack, Skype, etc..
Contract work with the possibility for full-time at a later date
Ability to work remotely with a flexible schedule
Working with an awesome, laid back team
